At Sneha Tiwari Life Coaching (“Company”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access our website, purchase our services, or interact with us.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Email address
- Mobile number
- Billing and payment information
- City, State, and Country
- Information provided during registration or onboarding
Coaching Information
- Coaching goals
- Assessment responses
- Session notes
- Assignment submissions
- Progress reports
- Feedback and testimonials (only with your consent where required)
Technical Information
- IP address
- Browser type
- Device information
- Cookies and similar technologies
- Website usage analytics
2. How We Use Your Information
We may use your information to:
- Provide coaching services.
- Schedule and conduct coaching sessions.
- Process payments.
- Deliver digital products and resources.
- Communicate regarding your coaching program.
- Improve our services and website.
- Respond to inquiries and customer support requests.
- Maintain business records.
- Comply with applicable legal obligations.
- Protect our legal rights and legitimate business interests.
3. Payment Information
Payments are processed through secure third-party payment service providers.
We do not store your complete debit card, credit card, or banking credentials on our servers.
4. Sharing of Information
We do not sell or rent your personal information.
We may disclose your information only:
- to trusted service providers assisting in the operation of our business;
- to payment gateways and financial institutions for payment processing;
- where required by law, regulation, or court order;
- with your consent; or
- as otherwise permitted under applicable law.
5. Legal Claims, Chargebacks and Dispute Resolution
Where reasonably necessary to establish, exercise, or defend our legal rights or legitimate business interests, we may use, retain, and disclose relevant client information.
Such information may include, without limitation:
- payment records;
- invoices;
- coaching agreements;
- attendance records;
- session schedules;
- communication through email, WhatsApp, SMS, or other business channels;
- assignment submissions;
- coaching notes;
- digital content delivery records;
- acknowledgements;
- onboarding records; and
- any other records reasonably required to respond to legal proceedings, payment disputes, chargebacks, regulatory inquiries, fraud investigations, or contractual claims.
Such disclosures shall be limited to the extent reasonably necessary and may be made to payment service providers, banks, legal advisors, insurers, courts, government authorities, regulatory bodies, or other persons or entities having a lawful need to receive such information.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
- provide our services;
- comply with legal obligations;
- maintain business records;
- resolve disputes;
- defend legal claims; and
- enforce our agreements.
7. Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.
You may manage cookie preferences through your browser settings.
9. Your Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of personal information where legally permissible;
- withdraw consent where processing is based on consent; and
- raise concerns regarding the handling of your personal information.
Certain requests may be limited where retention is required for legal, contractual, regulatory, fraud prevention, or dispute resolution purposes.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of such third-party websites.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18 unless participation is authorized by a parent or legal guardian.
12. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
The updated version will become effective upon publication on our website.
Continued use of our services after such publication constitutes acceptance of the revised Privacy Policy.
13. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Dehradun, Uttarakhand, India.
14. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Sneha Tiwari Life Coaching
Website: https://snehatiwari.com
Email: info@snehatiwari.com
By using our website or purchasing our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.