This Refund Policy (“Policy”) governs all purchases of coaching programs, coaching sessions, consultations, digital products, and related services offered by Sneha Tiwari Life Coaching (“Company”, “we”, “our”, or “us”). By purchasing or enrolling in any of our services, you acknowledge that you have read, understood, and agreed to be bound by this Policy.
1. General Policy
All fees paid towards coaching programs, coaching sessions, consultations, and digital resources are final and non-refundable, except as expressly provided under the Company’s Money-Back Guarantee set forth in this Policy.
No refund shall be granted on the basis of change of mind, change in personal circumstances, dissatisfaction arising from failure to implement the coaching guidance, inability to attend scheduled sessions, or any reason not expressly covered by this Policy.
Discovery Call: The Discovery Call must be scheduled within six (6) days from the date of payment. Our primary mode of communication is WhatsApp, and our team will contact you to coordinate the scheduling. If we do not receive a response from you within this validity period, the booking will automatically expire without any refund. Discovery Call fees are strictly non-refundable. In the event that the delay in scheduling is attributable to the Company, the validity period will be extended accordingly.
2. Money-Back Guarantee
The Company offers a limited Money-Back Guarantee solely to clients who have fully complied with every requirement of the coaching program.
A refund shall be considered only after the client has successfully completed the entire coaching program and has satisfied all of the eligibility criteria specified below.
The burden of proving eligibility rests entirely with the client.
3. Eligibility Requirements
A client shall be eligible to submit a refund request only if all of the following conditions have been fulfilled without exception:
- Full Payment – The client must have paid 100% of the program fee in full prior to the commencement of the coaching program. Clients enrolled under installment plans, partial payments, discounts contingent upon future payments, or any outstanding balance shall not be eligible for the Money-Back Guarantee unless the entire program fee has been paid.
- Completion of the Entire Program – The client must have completed the coaching program in its entirety. The coaching program shall be deemed complete only after all scheduled coaching sessions have been conducted and attended in accordance with the agreed coaching schedule.
- Attendance– The client must attend every scheduled coaching session. Failure to attend any scheduled session, arriving excessively late, voluntarily skipping sessions, or discontinuing participation at any stage shall immediately render the client ineligible for any refund.
- Completion of Assigned Work – The client must complete every assignment, exercise, worksheet, affirmation, action plan, journaling exercise, practice, implementation task, or any other activity assigned by the coach throughout the duration of the program. Incomplete, delayed, partially completed, or unsubmitted work shall constitute non-compliance with the coaching program and shall disqualify the client from the Money-Back Guarantee.
- Active Participation – The client must actively and honestly participate throughout the coaching process and implement the recommendations, strategies, and action plans provided during the program. The Company reserves the right to determine whether the client has meaningfully participated in the coaching process based on attendance records, submitted work, communication history, and coaching documentation.
4. No Refund During the Coaching Program
No refund request shall be accepted or processed while the coaching program is ongoing.
Once coaching services have commenced, including but not limited to the delivery of coaching sessions, consultations, digital materials, affirmations, worksheets, recordings, or any other coaching resources, the client shall not be entitled to demand or receive any refund during the course of the program.
5. Discontinuation by the Client
If a client voluntarily discontinues the coaching program for any reason whatsoever, including but not limited to:
- loss of interest;
- personal commitments;
- financial reasons;
- relocation;
- medical reasons;
- dissatisfaction;
- inability to continue; or
- failure to attend scheduled sessions,
the client shall immediately and irrevocably forfeit any entitlement to the Money-Back Guarantee.
No refund, whether full or partial, shall be payable in such circumstances.
6. Sessions Already Commenced
Once the first coaching session has been conducted, the Company shall have commenced performance of its contractual obligations.
Accordingly, a client shall not be entitled to request or claim a refund merely because they choose not to continue with the remaining sessions.
The Money-Back Guarantee is expressly intended for clients who complete the entire coaching program in full and satisfy every eligibility condition contained in this Policy.
7. No Partial Refunds
Under no circumstances shall the Company provide:
- partial refunds;
- pro-rata refunds;
- refunds for unused sessions;
- refunds for missed sessions;
- refunds for completed sessions;
- refunds for digital products or downloadable resources already delivered;
- refunds for bonuses, worksheets, affirmations, recordings, or supplementary materials.
8. Submission of Refund Requests
A refund request may only be submitted after completion of the entire coaching program.
The Company reserves the right to verify attendance records, coaching notes, submitted assignments, communication history, and compliance with all eligibility requirements before making any determination regarding a refund request.
Submission of a refund request does not guarantee approval.
9. Verification of Refund Eligibility
All refund requests shall be subject to verification by the Company to confirm that the client has fully complied with all eligibility requirements set forth in this Refund Policy.
For the purpose of such verification, the Company may review, including but not limited to:
- Payment records;
- Attendance and session records;
- Completion of the coaching program;
- Submission and completion of all assignments, exercises, affirmations, worksheets, and action plans;
- Communication history between the client and the Company; and
- Any other relevant records maintained during the coaching engagement.
A refund shall be approved only where the Company determines, based on its records and the evidence available, that the client has fully satisfied every condition of the Money-Back Guarantee.
The inability of the client to demonstrate compliance with any eligibility requirement, or any failure to meet one or more of the conditions specified in this Policy, shall render the refund request ineligible.
10. Approved Refunds
Where a refund is approved, it shall be processed to the original payment method within 7–10 business days, subject to the processing timelines of the respective payment gateway, bank, or financial institution.
The Company shall not be responsible for delays attributable to banks, payment processors, or third-party financial institutions.
11. Additional Conditions Applicable to the Money-Back Guarantee
11.1. Burden of Proof
The burden of proving eligibility for the Money-Back Guarantee rests solely with the client. The client must provide sufficient evidence, upon request, demonstrating full compliance with all eligibility requirements under this Refund Policy. Failure to establish such compliance, or any inconsistency between the client’s claims and the Company’s records, shall render the refund request ineligible.
11.2. Good Faith Participation
The Money-Back Guarantee is intended solely for clients who participate in the coaching program honestly, diligently, and in good faith.
Clients who fail to actively engage with the coaching process, fail to implement the guidance provided, fail to complete assigned work, or otherwise do not make genuine efforts to follow the program shall not be eligible for any refund.
11.3. Strict Compliance
The eligibility requirements set out in this Refund Policy are cumulative. Compliance with only some of the conditions shall not entitle the client to any refund.
Failure to satisfy any single requirement shall render the client ineligible for the Money-Back Guarantee.
11.4. Non-Transferability
The Money-Back Guarantee is personal to the original purchaser and may not be assigned, transferred, or claimed by any third party.
11.5. Chargebacks and Payment Disputes
Clients agree to contact the Company and allow a reasonable opportunity to review and resolve any refund request before initiating a chargeback, payment dispute, or similar claim with their bank or payment provider.
Initiating a chargeback or payment dispute while continuing to use the coaching services, attend sessions, or access any digital materials may be treated as acceptance of the services already provided and may be relied upon by the Company in responding to such dispute.
11.6. Digital Content
The client acknowledges that digital resources, including but not limited to PDFs, worksheets, affirmations, recordings, templates, and other downloadable materials, are delivered immediately upon access and form an integral part of the coaching program.
Access to or use of such digital resources does not, by itself, create any entitlement to a refund except in accordance with this Refund Policy.
11.7. Final Determination of Eligibility
The Company shall determine eligibility for the Money-Back Guarantee solely by reference to its attendance records, payment records, coaching records, assignment submissions, and other documented evidence maintained during the coaching engagement.
No verbal representations, assumptions, or expectations shall modify or override the requirements of this Refund Policy.
12. Contact Information
For any questions regarding this Refund Policy, please contact:
Sneha Tiwari Life Coaching
Website: https://snehatiwari.com
Email: info@snehatiwari.com